Music News: Angry fans accuse ticketers of deceptive concert refund policies
by Jay Gabler
April 09, 2020
What's the difference between "canceled" and "postponed indefinitely"? That sounds like semantics, but it's a distinction that could mean thousands of dollars for music fans who bought tickets to shows by artists like Elton John and the Rolling Stones before the coronavirus pandemic temporarily shut down the concert industry.
We recently mentioned a lawsuit against StubHub involving ticket refunds, but as the New York Times reports today, it's not just StubHub. Ticketmaster is also declining to refund many ticket purchases, and customers are increasingly crying foul, saying they bought tickets under the understanding that they could get their money back if events were called off.
StubHub admits that it's changed its policy; Ticketmaster says it's merely changed its language to clarify its policy. What's clear, though, is that neither policy was designed with this kind of scenario in mind. Still, fans are feeling their own financial pinch, with many losing their jobs; the Times reports that "the major concert promoters and talent companies are now negotiating over plans to offer what some called a 'refund window' in coming weeks." Stay posted. (New York Times)
Hip-hop artist Chynna dies at 25
Hip-hop artist Chynna has died at 25. The rapper, who first rose to fame as a model, was known for both her solo work and her collaborations with the collective ASAP Mob. She racked up millions of streams on SoundCloud and Spotify for songs like "Glen Coco" and "Selfie." While we don't know the circumstances behind Chynna's death, she's the latest in an alarming string of rappers who've built massive online followings to die well before their time, and her death is sure to raise even more questions about what the music world could do to support these artists. (New York Times)
Radiohead to stream archival concert films during pandemic
Radiohead will be adding archival concert films to their YouTube channel while fans shelter at home to slow the spread of COVID-19. It's part of a longer-term project called the Radiohead Public Library, a comprehensive online archive of music, merch, videos, and more. The latest addition is a 2000 concert film titled "Live from a Tent in Dublin," premiering today at at 4 p.m. CDT. (Pitchfork)
Bob Dylan has his first number one
Bob Dylan has his first chart-topping single with the surprise release "Murder Most Foul," also his longest song ever. It's not on top of the Billboard Hot 100: that's The Weeknd's "Blinding Lights," with Drake's TikTok sensation "Toosie Slide" in hot contention. Dylan's on top of the Rock Digital Song Sales chart — which still makes it his first song ever to top any Billboard singles chart. Back in the '60s, though, Dylan did come close to topping the Hot 100: both "Like a Rolling Stone" and "Rainy Day Women #12 & 35" rose to number two. Other artists have also taken Dylan's songs to the top spot on that chart: Peter, Paul & Mary with "Blowin' in the Wind" and the Byrds with "Mr. Tambourine Man." (Pitchfork)
Randy Newman on how he's doing: "Stay Away"
Like The Current, KPCC in Los Angeles has been checking in with artists and public figures doing during the coronavirus crisis. Famed Angeleno Randy Newman responded with a few words of advice in song form: "Stay Away."
Stay at home? Billie Eilish is on it.
All this staying at home can be tough for extroverts, but Billie Eilish is kind of into it. The rising star, well-known for recording her breakout album in her bedroom with her producer-brother Finneas, says "I've been really enjoying being alone... It's been nice." In an interview with a German podcast, Eilish says she hasn't really been jumping on Zoom or FaceTime, focusing instead on fostering two puppies named Jim and Miss Maudie after characters in To Kill a Mockingbird. (Billboard)